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Who’s the Customer?
February 18, 2014
“If you ask your board, ‘who are your customers?’, you are likely to hear a lot of comments and no consensus.” That’s what I heard a speaker say to a group of association leaders last summer; and it has set me on a course of asking different groups this question: “Who is/are the MHSAA’s customers?” We allow respondents to allocate up to 100 points so they can give weight to their responses. Here’s what I’ve learned so far.
The board of directors of the Michigan Interscholastic Athletic Administrators Association (MIAAA) rated athletic directors as the top customer of the MHSAA (by a wide margin), followed in order by student-athletes, coaches and officials.
By an even wider margin, the MHSAA Student Advisory Council named student-athletes as the MHSAA’s top customer, followed by athletic directors and coaches tying for a distant second, and officials an even more distant fourth.
And the MHSAA’s governing body, the Representative Council, agreed that student-athletes are the top customer. Athletic directors were second, coaches third and officials fourth.
I suppose that when we ask audiences of coaches or officials or principals or others who they believe is or are the MHSAA’s customer(s), there will be some variation in the order of things. But I think we can already discern a comfortable pattern so far: everyone puts a premium on student-athletes. And that’s as it should be.
The MHSAA is unique among the state’s educational groups – we’re not an association of school boards only, or superintendents only, or principals only, or athletic directors or coaches or any other single group. We’re an association of schools, undertaking to represent all those groups and student-athletes themselves.
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Opportunities Abound
February 2, 2018
This weekend – for the 23rd time – the Michigan High School Athletic Association will host its Women in Sports Leadership Conference. The event is Feb. 4 and 5 at Crowne Plaza Lansing West.
Featured speakers are USA National Volleyball Team member Alisha Glass, who starred at Leland High School; University of Michigan’s Carol Hutchins, the winningest coach in NCAA softball history; and Michigan State University Women’s Volleyball Coach Cathy George, who is just off a season when the Spartans reached the NCAA Elite Eight.
But the real juice for this inspiring event is the energy of 550 students and the investment of our schools’ coaches and administrators to facilitate the attendance of these students.
Students will learn leadership skills for today and be exposed to a variety of career opportunities in athletics. Sports in general and school sports in particular continue to have far fewer female contest officials, coaches, administrators and athletic trainers than we need. This weekend’s program is another effort to inspire change.